Benchmarks

Xfinity’s E-Commerce UX

This is a case study of Xfinity’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 479 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Xfinity’s overall e-commerce UX performance is poor. This is mainly due to broken On-Site Search, Product Lists & Filtering, and Device Page, Product Page & Plan Matrix performances.

First benchmarked in April 2021.


Performance5.8Poor

URLxfinity.com/mobile/


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Poor
Mediocre
Decent
Good
Perfect

Overall UX Performance

480 Guidelines · Performance:

Desktop Web

318 Guidelines · Performance:

Homepage & Category

44 Guidelines · Performance:

On-Site Search

11 Guidelines · Performance:

Product Lists & Filtering

66 Guidelines · Performance:

Device Page, Product Page & Plan Matrix

67 Guidelines · Performance:

Checkout & Signup Flow

103 Guidelines · Performance:

Customer Accounts

27 Guidelines · Performance:

Mobile Web

162 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.


Xfinity’s Desktop Web E-Commerce Design

10 pages of Xfinity’s e-commerce site, marked up with 107 best practice examples:


Xfinity’s Mobile Web E-Commerce Design

6 pages of Xfinity’s e-commerce site, marked up with 65 best practice examples: