Empower Your E-Commerce UX and Decisions with 54,000+ Hours of UX Research

With Baymard Premium you’ll get full access to 54,000+ hours of UX research findings, all distilled into 750+ design guidelines and 77,800+ UX performance scores — insights already used by most of the world’s leading e-commerce sites.

Use Baymard’s comprehensive e-commerce UX research to create “State of the Art” e-commerce experiences, discover which design patterns consistently cause usability issues for users, and see how your UX performance stacks up against leading sites.

Continuously Updated Research That Helps Your Organization

  • Speed up and validate design decisions by bringing large-scale UX test insights into all of your decision-making.
  • Consistently develop high-performing designs that align with end-user behavior.
  • See the gap between your UX performance and leading e-commerce sites, and learn what it will take to create an interface that outperforms them.
  • Avoid going down the wrong path early in the design and development process.
  • Get inspiration from leading and competing brands that have excellent UX performance, and learn why they perform well.
  • Augment your UX design decisions towards the rest of your organization with external unbiased research.

“This was indeed very helpful guidance and a very well-documented roadmap for us to fix, validate, organize, collectively understand and continuously improve our e-commerce foundation.”

Cat Brunson
UX Manager at Columbia Sportswear


What you’ll get with Baymard Premium

750+ actionable guidelines
Discover the best and worst performing design patterns — based on years of research

We’ve distilled our 54,000+ hours of usability testing and UX research into 750+ guidelines.

Each of the 750+ guidelines focuses on a specific aspect, feature, or design pattern of the user experience and documents what consistently causes issues for users and what consistently performs well.

Each guideline offers in-depth test insights on how users behave and interpret a given UI/feature, and provides your team with concrete and actionable advice on how to implement the designs and features that are consistently observed to perform the best with users.

The research is structured into 81 topics, each containing 5-15 guidelines, that cover every aspect of your online user experience. This supports both when your organization needs to make a complete site redesign, or when you need documentation on how to best design and implement a specific page, a UI component, or feature.


60 in-depth UX case studies
Unrestricted benchmark database analyzing 60 leading sites

Unrestricted access to our UX benchmark database provides your team with systematic inspiration from 60 leading and competing e-commerce sites, showcasing what performs well with users and what doesn’t – all through real-world examples.

Each of the 60 case studies (US and European sites) provides you with:

  • a complete UX performance drill-down across most of the 750+ guidelines — revealing the sites’ UX strengths and weaknesses,
  • a full annotated walkthrough of the sites’ desktop and mobile user experience, with 300-400 positive and negative UX highlights for each site, illustrating both best- and worst-practice implementations.

The case studies are useful in showing what website elements and designs from leading and competing brands that your organization should, and, more importantly, shouldn’t draw inspiration from.


16,500+ hours of new research per year
Ensuring your organization is always up-to-date with the latest UX findings

We continually add new UX research to Baymard Premium — roughly 16,500+ hours per year. This keeps your organization on top of the current design trends, the latest UX research findings, general changes in user behavior, and the current state of the competitive landscape.

We deprecate any guidelines and recommendations if the underlying user behavior or UX issue is no longer observed in large-scale testing.


77,800+ UX performance scores
A detailed performance breakdown of the competitive UX landscape

Unrestricted access to the UX performance benchmark provides you and your team with a comprehensive overview of the current competitive e-commerce UX landscape, identifying industry leaders and common UX pitfalls to stay clear of.

Your team can drill down into detailed UX performance scorecards for today’s largest sites, with 77,800+ weighted UX performance scores and visual explanations of how they perform and stack up.


An interactive review tool
A tool to self-assess & compare your own UX performance

Self-assess your own site UX to produce a detailed UX performance scorecard, enabling you to see how your site stacks up against the industry, the competition, and ‘state of the art’ user experiences.

The Review Tool builds upon our audit team’s 9 years of experience conducting highly detailed UX audits, and has more than 7,000 site implementation scenarios available as an interactive questionnaire, allowing you and your team to conduct accurate and repeatable UX performance evaluations. The tool also guides you on how to address your site’s UX shortcomings.

You can also assess your prototypes or designs-in-progress to gauge how your individual design changes are improving the overall user experience.

Your team can create an unlimited number of self-assessments in the Review Tool.


49,300+ best-practice and worst-practice examples
Illustrating how to implement the 750+ guidelines through real-world examples

49,300+ best- and worst-practice implementation examples, across different industries, illustrate how you can implement each of the 750+ UX guidelines.

The examples are all searchable and performance-verified, and are continuously updated to provide you the latest examples from leading brands and sites.

This allows you to quickly cherry-pick the most relevant inspiration from leading brands and competitors, to use, for example, in meetings with internal stakeholders or clients.


4,500+ annotated page types
Systematic inspiration for redesigns of specific types of pages

Full access to the Page Design tool provides you and your team with 4,500+ full-page design examples, annotated with 40,000+ UX callouts by our UX research team.

This allows your team to systematically gather inspiration for a particular “page type” you are working on — e.g., “no results” pages, product pages, “shipping method” steps, top-level navigation, mobile filtering interfaces, etc.

The Page Design tool also highlights the UX pitfalls you should avoid for each of the 54 page types available.


1–6 Private Q&A Sessions
Have a senior Baymard UX researcher ‘on call’ for quick external input

Depending on your Baymard Premium plan, your team gets between 1 and 6 live 30-minute sessions per year with a Baymard senior UX researcher.

You and your team can use these sessions to get quick and informal external input from a senior Baymard UX researcher on any of your current projects or internal discussions. For example, use a session to get live feedback on existing designs or new prototypes for a specific website component, discuss ideas and challenges specific to your site and organization, etc.

(All calls are confidential and bookable online with 2-3 days notice. If you instead need a complete site audit, see our full-site UX audit service)


A personal live onboarding call
Baymard staff will show you and your team around

When you sign up, Baymard staff will show you and your team around Baymard Premium in a private live onboarding call.

This onboarding call will ensure that your team hits the ground running, can ask questions, and can easily find the research that best matches the areas of most interest to you.

(All plans except the Personal plan qualify for an onboarding call.)


Become a ‘Certified E-Commerce UX Professional’
A specialized self-study certification program for e-commerce UX

All team members can take a series of exams and become “Certified E-Commerce UX Professionals by Baymard Institute”, ensuring a consistently high level of knowledge in your organization, and documenting your UX expertise externally with (optional) inclusion in Baymard’s public list of certified UX professionals.

(The certification program is only available on the Medium or Large plans).


39 UX training modules
Keynote walkthroughs of the most common UX and design pitfalls

Beyond the research catalog itself, Baymard Premium also provides you and your team with 39 keynote presentations, available on-demand, of the most common UX and design pitfalls within one of 81 research topics.

These training module videos are good for those who want broad coverage of the UX research highlights, and for those who prefer a training-based presentation format.

A new training module is added every 4th week and ends with a live Q&A session.


“Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.”

Will Close
Director of A/B Testing at Nike.com


Research-Based Findings that Uncover Real User Behavior and UX Pitfalls

Baymard’s research findings are based on 54,000+ hours of testing e-commerce sites. Specifically, they’re based on 1,200+ qualitative moderated in-lab usability test sessions following the “Think Aloud” protocol — real users testing live e-commerce sites — combined with in-lab eye-tracking testing and quantitative studies with 12,600+ users.

During testing the desktop and mobile websites from more than 90 leading US and European brands, the test subjects encountered 11,300+ usability issues.

The insight from analyzing these issues has been distilled into 750+ user experience guidelines prioritized by UX impact — providing you with concise design guidelines that will help you improve your site’s UX performance and conversion rate.


“Baymard has been a great resource in helping us improve the customer experience. We are continually applying these best practices to our sites.”

Bryan Trogdon
Director of User Experience at Office Depot


How Does Your UX Performance Stack Up to Apple, Walmart, or Zalando?

Using data and insights from usability test findings, Baymard has benchmarked the online shopping experience of 60 top-grossing US and European e-commerce sites across all of the 750+ UX guidelines.

This provides your organization with the most comprehensive e-commerce UX database in the world with 3,900+ manually reviewed e-commerce pages with more than 77,800+ weighted UX performance scores to compare against. Get access to 49,300+ best- and worst-practice implementation examples categorized across the 750+ guidelines (searchable & performance-verified).

Baymard’s team of researchers continuously updates the UX benchmark, providing you with the latest design patterns and an accurate picture of the current competitive landscape.


“Baymard produces some of the most relevant and actionable user experience research available. They really understand the needs of UX and Product Management professionals, and their deep experience in the eCommerce field allows them to offer sophisticated, nuanced insights.”

Kerry McAleer-Forte
Director of User Experience Research at Sears


The 81 E-Commerce Research Topics

The research is divided into 81 topics, providing your design and development teams with in-depth UX documentation that’s highly actionable during redesigns, decision meetings, and design & development sprints.

Each of these 81 topics include

  • 5-15 actionable in-depth UX guidelines;
  • a UX performance breakdown for the industry;
  • 300-900 best and worst-practice examples from leading e-commerce sites.

5 × Homepage & Category Topics

Homepage & Category

Homepage

Homepage & Category

Homepage

15 Guidelines, 77 Pages

The primary objectives of a site’s homepage, the opportunities it can provide to both new and repeat users, the homepage structure & design, carousels, personalization, and promotions.

Homepage & Category

Category Taxonomy

Homepage & Category

Category Taxonomy

15 Guidelines, 89 Pages

The structural foundation of a site’s product categories, including information architecture, catalog breadth, and category naming.

Homepage & Category

Main Navigation

Homepage & Category

Main Navigation

16 Guidelines, 66 Pages

The visual design of an e-commerce site’s taxonomy, including mega drop-down menus, the visual hierarchy, and courtesy navigation.

Homepage & Category

Intermediary Category Pages

Homepage & Category

Intermediary Category Pages

6 Guidelines, 47 Pages

How Intermediary Category Pages can guide users toward better-defined categories and products using inspirational paths, featured products, and curated content.

Homepage & Category

Site-Wide Layout

Homepage & Category

Site-Wide Layout

12 Guidelines, 69 Pages

How general site-wide elements should be designed and positioned, including considerations on newsletter dialogs, ad positioning, footer, and return policy links.

5 × On-Site Search Topics

On-Site Search

Search Query Types

On-Site Search

Search Query Types

12 Guidelines, 93 Pages

The prerequisites for a great search experience: understand the 12 different types of search queries that users typically submit on e-commerce sites, which your site’s search engine needs to support.

On-Site Search

Search Form & Logic

On-Site Search

Search Form & Logic

10 Guidelines, 53 Pages

Search form design and function, both pre- and post-search, with usability considerations on the design and behavior of the search field itself, query persistence, search scope selection, etc.

On-Site Search

Search Autocomplete

On-Site Search

Search Autocomplete

8 Guidelines, 66 Pages

How the autocomplete (also known as ‘predictive search’) should be designed, the types of suggestions it should make (products vs queries), keyboard input behavior, and more.

On-Site Search

Results Logic & Guidance

On-Site Search

Results Logic & Guidance

8 Guidelines, 54 Pages

How to create a seamless query integration process, including how to guide users toward better paths through methods such as suggesting new queries, scopes, and ‘No results’ pages.

On-Site Search

Results Layout & Filtering

On-Site Search

Results Layout & Filtering

12 Guidelines, 57 Pages

Layout and design of search results and how to implement filtering, dynamic list layouts, search snippets, loading more results, faceted search filters, value truncation, filter naming, dynamic sorting, and more.

10 × Product Lists & Filtering Topics

Product Lists & Filtering

List Layout

Product Lists & Filtering

List Layout

7 Guidelines, 43 Pages

How to create a list layout that bolsters product browsing experiences, with guidelines on the design and features of the overall product list layout, including grid and list layouts.

Product Lists & Filtering

Loading Products

Product Lists & Filtering

Loading Products

6 Guidelines, 37 Pages

How to load items in a product list, including guidelines on how new items should be loaded, how many items should be displayed by default, how to approach novel navigation methods, and more.

Product Lists & Filtering

List Items: Product Info & Thumbnails

Product Lists & Filtering

List Items: Product Info & Thumbnails

16 Guidelines, 113 Pages

Information to include in List Items, formatting and displaying information, displaying product variations as one or multiple List Items, what product thumbnails to display, and more.

Product Lists & Filtering

List Items: Interface & Hit Areas

Product Lists & Filtering

List Items: Interface & Hit Areas

10 Guidelines, 66 Pages

Presenting and arranging information in List Items, including showcasing product features, List Item hover effects, and more.

Product Lists & Filtering

List Items: Personalization

Product Lists & Filtering

List Items: Personalization

5 Guidelines, 22 Pages

How sites can personalize List Items to suit each unique user by inferring user interests through filtering and sorting observations, context-aware product thumbnails, and contextual compatibility notices.

Product Lists & Filtering

Filtering: Available Filters

Product Lists & Filtering

Filtering: Available Filters

12 Guidelines, 63 Pages

Which filtering types users need to narrow down product lists, incl. thematic filters, considerations for accessory products, user-defined ranges for all numeric filtering values, and more.

Product Lists & Filtering

Filtering: Scope & Logic

Product Lists & Filtering

Filtering: Scope & Logic

14 Guidelines, 76 Pages

Common pitfalls and optimizations such as avoiding filter attributes as category scopes, explaining industry-specific filters, and allowing users to combine multiple filter values of the same filter type.

Product Lists & Filtering

Filtering: Interface & Layout

Product Lists & Filtering

Filtering: Interface & Layout

11 Guidelines, 65 Pages

Layout and interface styling and the discoverability of filters, incl. how to visually nest sidebar categories, when to truncate filters, and considering a horizontal unified sorting and filtering tool.

Product Lists & Filtering

Sorting

Product Lists & Filtering

Sorting

11 Guidelines, 49 Pages

How to provide innovative and forward-thinking product selection with guidelines on the default sort type, avoiding most alphabetical sorting, sorting interface and scope, as well as the sort types needed.

Product Lists & Filtering

Comparison Tool

Product Lists & Filtering

Comparison Tool

5 Guidelines, 25 Pages

When a comparison tool is appropriate and how both its selection process and comparison page should be designed, when to have a comparison feature, and how to design the compare link and comparison view.

12 × Product Page Topics

Product Page

Product Page Layout

Product Page

Product Page Layout

8 Guidelines, 53 Pages

The 4 predominant Product Details Page layouts used in e-commerce: ‘Horizontal Tabs’, ‘Sticky TOCs’, ‘Collapsed Sections’, ‘One Long Page’, how they each perform, and which layout to generally avoid.

Product Page

Product Images

Product Page

Product Images

9 Guidelines, 70 Pages

How users rely on images on the product page, the 7 different product image types users generally need, the amount of images needed, and how large sites can approach some of the image sourcing.

Product Page

Image Gallery UI

Product Page

Image Gallery UI

10 Guidelines, 60 Pages

How to design a high-performing imagery gallery that serves as the perfect container for the product images, incl. image navigation, how to zoom images, overlays, default image size, etc.

Product Page

Product Video & 360-View

Product Page

Product Video & 360-View

4 Guidelines, 28 Pages

‘Rich visuals’ like product video and 360-views, how users utilize it, and the features each of these need in order for users to be able to reliably control the content.

Product Page

The 'Buy' Section

Product Page

The 'Buy' Section

9 Guidelines, 46 Pages

The design and position of elements such as the ‘Add to Cart’ button, prices & discounts, the quantity field, ‘Out of Stock’, ‘Save to List’, etc.

Product Page

Shipping, Returns, and Gifting

Product Page

Shipping, Returns, and Gifting

7 Guidelines, 42 Pages

The best-performing designs for displaying shipping and return info at the product page, the amount of info required, along with how to best present “Free Shipping”, handle gifting, and “Find in Store” features.

Product Page

Product Variations

Product Page

Product Variations

9 Guidelines, 40 Pages

The selection interface for color and size variations, reusing content across variations, size guides, along with the interfaces required for both product customizations and personalizations.

Product Page

Product Descriptions

Product Page

Product Descriptions

8 Guidelines, 56 Pages

How users engage with and rely on product information and descriptions, the type of content needed, product headlines sub-titles, along with both the text structure and styling that performs the best.

Product Page

Specifications Sheet

Product Page

Specifications Sheet

5 Guidelines, 27 Pages

How users engage with spec sheets, and how both the spec sheet layout, spec sheet features, and post-processing of vendor data are critical for making users less prone to users misread the specs.

Product Page

User Reviews

Product Page

User Reviews

18 Guidelines, 147 Pages

The user review submission form, review filtering, sorting & navigation, rating distribution summaries, and more.

Product Page

Auxiliary Content

Product Page

Auxiliary Content

5 Guidelines, 28 Pages

A variety of auxiliary content types found on e-commerce product pages, such as Q&A, FAQs, product manuals, social media tools, and expert-generated content.

Product Page

Cross-Sells & Cross-Navigation

Product Page

Cross-Sells & Cross-Navigation

9 Guidelines, 61 Pages

Cross-sells and cross-navigation and users’ overall success at locating their desired products, incl. cross-sell design, placement, and logic, and cross-navigation elements such as ‘Recently Viewed’, parent links, etc.

17 × Cart & Checkout Topics

Cart & Checkout

Checkout Types

Cart & Checkout

Checkout Types

3 Guidelines, 25 Pages

The UX benefits and inherent usability pitfalls of a multistep checkout flow, accordion checkouts, and one-step checkouts.

Cart & Checkout

Shopping Cart & “Added to Cart” Behavior

Cart & Checkout

Shopping Cart & “Added to Cart” Behavior

11 Guidelines, 67 Pages

The shopping cart page, incl. cart design, quantity and save features, the page response when users add products to the cart on the product page (drop-down cart, etc.).

Cart & Checkout

Account Selection & Creation

Cart & Checkout

Account Selection & Creation

9 Guidelines, 49 Pages

Checkout flows for signed in users, users creating an account, or checking out as a guest, incl. account-selection designs and communication,‘Delayed Account Creation’, social media accounts, password rules.

Cart & Checkout

Customer & Address Information

Cart & Checkout

Customer & Address Information

12 Guidelines, 69 Pages

How to handle the form fields for all personal user data, incl. privacy concerns, shipping addresses, billing addresses, international addresses, phone fields, address auto-detection techniques, etc.

Cart & Checkout

Gifting Flow & Features

Cart & Checkout

Gifting Flow & Features

5 Guidelines, 25 Pages

How the checkout flow and fields need to change when users gift-mark items, where and how users should be able to gift-mark items, and how the actual gifting features needs to be presented to avoid issues.

Cart & Checkout

Shipping & Store Pickup

Cart & Checkout

Shipping & Store Pickup

11 Guidelines, 67 Pages

Shipping and store pickup, incl. the shipping method UI, shipping descriptions, order cut-off times, ‘Free Shipping’ tiers, how omni-channel sites best integrate ‘Store Pickup’ and ‘Store Availability’, and more.

Cart & Checkout

Payment Flow & Methods (Incl. Third-Party)

Cart & Checkout

Payment Flow & Methods (Incl. Third-Party)

8 Guidelines, 39 Pages

The payment methods interface, how to integrate and display an array of different third-party payment methods, the gift card redemption flow, and more.

Cart & Checkout

Credit Card Form

Cart & Checkout

Credit Card Form

10 Guidelines, 50 Pages

How to cause as few abandonments as possible, incl. the credit card field design, card validation logic and formatting, expiration date, security code, and cardholder name inputs, field sequence, card icons, and card type selection.

Cart & Checkout

Order Review

Cart & Checkout

Order Review

5 Guidelines, 40 Pages

How to properly design the final ‘Review’ step before a user completes an order, including ‘Place Order’ button placement, and necessary review data, along with the editing flow for those users who need to change data.

Cart & Checkout

Order Confirmation & E-Mail

Cart & Checkout

Order Confirmation & E-Mail

4 Guidelines, 25 Pages

The implementation of post-purchase confirmations, incl. the information and actions needed on the order confirmation page and order confirmation email.

Cart & Checkout

Form & Page Design

Cart & Checkout

Form & Page Design

10 Guidelines, 48 Pages

How to design and position the cart link in the site wide header and primary button throughout the checkout, minimizing form intimidation, avoiding multi-column layouts, using ‘Enclosed Checkout’ designs, etc.

Cart & Checkout

User Interactions & Distractions

Cart & Checkout

User Interactions & Distractions

10 Guidelines, 37 Pages

How to implement load indicators, when to provide feedback on user actions, where to avoid ‘Apply’ buttons, embedding content from third-parties, and much more on interactive components.

Cart & Checkout

Cross-Sells

Cart & Checkout

Cross-Sells

4 Guidelines, 19 Pages

How to thoughtfully incorporate cross-sells into a checkout flow, including the use of active vs. passive cross-selling, adapting cross-sells to user context, and pitfalls of specific placements and wording.

Cart & Checkout

Validation Errors & Data Persistence

Cart & Checkout

Validation Errors & Data Persistence

10 Guidelines, 56 Pages

Error recovery and address validation experiences, incl. how to improve users’ ability to locate, understand, and resolve errors, and more.

Cart & Checkout

Field Labels & Microcopy

Cart & Checkout

Field Labels & Microcopy

7 Guidelines, 39 Pages

How to mark optional and required fields, appropriate label positions, inline labels, optimizing microcopy and descriptions, and marking of optional and required fields.

Cart & Checkout

Field Design & Features

Cart & Checkout

Field Design & Features

8 Guidelines, 48 Pages

The proper selection and assembly of form elements, inputs, and selections, incl. choosing the right type of interface, field masking and character restrictions, and more.

Cart & Checkout

Default Values & Autocompletion

Cart & Checkout

Default Values & Autocompletion

8 Guidelines, 41 Pages

Intelligent form features such as making inferred selections, prefilling form fields, browser auto-fills, and personalization of the checkout flow — smart form field features that improve checkout UX substantially.

7 × Accounts & Self-Service Topics

Accounts & Self-Service

Account Drop-Down

Accounts & Self-Service

Account Drop-Down

7 Guidelines, 47 Pages

Placement of the “My Account” drop-down menu, account features to include, how the “My Account” drop-down should be structured and styled, personalization, and what “My Account” drop-down implementations should be avoided.

Accounts & Self-Service

Account Dashboard

Accounts & Self-Service

Account Dashboard

6 Guidelines, 33 Pages

Providing paths to all ‘My Account’ features, highlighting recent orders, limiting ads, and using icons; dashboard designs that use a sidebar or ‘Cards’ for navigation.

Accounts & Self-Service

Account Sign In

Accounts & Self-Service

Account Sign In

6 Guidelines, 30 Pages

Account sign in, including password reset and account lockouts, “Soft” sign in, automatic sign out, sign in when accessing order tracking from an order status email, and where users should be sent after sign in.

Accounts & Self-Service

'Your Account': Addresses, Payments, & Newsletters

Accounts & Self-Service

'Your Account': Addresses, Payments, & Newsletters

13 Guidelines, 66 Pages

Credit card updating, default addresses, editing vs. adding a new address, newsletter frequency and ‘unsubscribe’, confirmations, and ‘Apply’ buttons.

Accounts & Self-Service

Orders & Order Tracking

Accounts & Self-Service

Orders & Order Tracking

14 Guidelines, 73 Pages

Order list item design, order tracking pages, third-party order tracking, how users get to order tracking, guest order tracking, order status emails, order cancellation, order receipts, and order status filters.

Accounts & Self-Service

Order Returns

Accounts & Self-Service

Order Returns

11 Guidelines, 65 Pages

Initiating, moving through, and finalizing a return online; returns costs, shipping methods, in-store returns, shipping labels, and packaging returns.

Accounts & Self-Service

Account-Wide Navigation, Structure, & Information

Accounts & Self-Service

Account-Wide Navigation, Structure, & Information

8 Guidelines, 46 Pages

How to layout and structure information and navigation, describe complex flows or features, and finding and understanding self-service features, and the courtesy navigation.

31 × Mobile E-Commerce Topics

Mobile E-Commerce

Mobile Homepage

Mobile E-Commerce

Mobile Homepage

10 Guidelines, 61 Pages

How to design a high performing mobile homepage, the opportunities it can provide to both new and repeat mobile users, homepage structure, carousels, personalization, promotions, etc.

Mobile E-Commerce

Mobile Main Navigation

Mobile E-Commerce

Mobile Main Navigation

6 Guidelines, 41 Pages

How to design the main mobile navigation, incl. the visual hierarchy, the levels of nesting, how the mobile nav. needs to differ from desktop, courtesy navigation, etc.

Mobile E-Commerce

Mobile Category Taxonomy

Mobile E-Commerce

Mobile Category Taxonomy

10 Guidelines, 72 Pages

The structural foundation of a mobile site’s product categories, including mobile information architecture, catalog breadth, and category naming.

Mobile E-Commerce

Mobile Category Pages

Mobile E-Commerce

Mobile Category Pages

5 Guidelines, 44 Pages

How Mobile Category Pages can guide users toward better-defined categories and products, how to use inspirational paths, featured products, and curated content.

Mobile E-Commerce

Mobile Search: Autocomplete

Mobile E-Commerce

Mobile Search: Autocomplete

7 Guidelines, 63 Pages

How the mobile autocomplete (aka ‘predictive search’) should be designed, the types of suggestions it should make, how it should align and differ to the desktop design, and more.

Mobile E-Commerce

Mobile Search: Query Types

Mobile E-Commerce

Mobile Search: Query Types

9 Guidelines, 83 Pages

Understand the 10 different types of search queries that users typically submit on mobile e-commerce sites, the nuances of how users really search, and how to best support it.

Mobile E-Commerce

Mobile Search: Design & Logic

Mobile E-Commerce

Mobile Search: Design & Logic

14 Guidelines, 92 Pages

The mobile search results logic and mobile search designs that perform the best with users, mobile ‘no results’ pages, field design, search submit, search iteration flows, etc.

Mobile E-Commerce

Mobile Product List Layout & Features

Mobile E-Commerce

Mobile Product List Layout & Features

18 Guidelines, 119 Pages

Creating a balanced product list experience within the confines of a mobile screen, incl. how to design hit areas, information to include in list items, ‘Load More’ buttons, indicating product variations, etc.

Mobile E-Commerce

Mobile List Item Content

Mobile E-Commerce

Mobile List Item Content

18 Guidelines, 134 Pages

How information to include in Mobile List Items, formatting and displaying info, what product thumbnails to display and how to design them, making products easy to compare, etc.

Mobile E-Commerce

Mobile Filtering: Interface & Layout

Mobile E-Commerce

Mobile Filtering: Interface & Layout

8 Guidelines, 0 Pages

This topic covers how to ensure users can find the mobile filtering interface, how to design the interface to make it easier to locate filter types and options of interest, and how the process of applying filters differs from the desktop process.

Mobile E-Commerce

Mobile Filtering: Available Filters

Mobile E-Commerce

Mobile Filtering: Available Filters

11 Guidelines, 122 Pages

This topic covers which filtering types users need to narrow down product lists to a manageable selection, including filtering by price, user ratings, compatibility, themes, ‘New Arrivals’, ‘Sales’ or ‘Deals’, and more.

Mobile E-Commerce

Mobile Product Pages

Mobile E-Commerce

Mobile Product Pages

6 Guidelines, 103 Pages

Mobile product page UX, including the optimal layout that addresses users’ lack of page overview, how to best design product page features and content, incl. image gallery, user reviews, descriptions, spec sheets, etc.

Mobile E-Commerce

Mobile Product Pages: User Reviews

Mobile E-Commerce

Mobile Product Pages: User Reviews

18 Guidelines, 147 Pages

How to ensure that the user reviews section of product pages leverages the power of ratings and reviews, and allows users to get an accurate and quick impression of others’ assessments of products.

Mobile E-Commerce

Mobile Product Pages: Product Images

Mobile E-Commerce

Mobile Product Pages: Product Images

20 Guidelines, 121 Pages

How mobile users rely on images on the product page, the 7 different product image types users generally need, the amount of images needed, and how large sites can approach some of the image sourcing.

Mobile E-Commerce

Mobile Product Pages: Product Variations

Mobile E-Commerce

Mobile Product Pages: Product Variations

8 Guidelines, 20 Pages

Products that come in multiple variations have a unique set of requirements for how variations are technically handled by the site.

Mobile E-Commerce

Mobile Product Pages: Product Descriptions

Mobile E-Commerce

Mobile Product Pages: Product Descriptions

7 Guidelines, 20 Pages

Users need the product description to draw conclusions about the ultimate suitability of a product, even in cases where their primary purchasing decision was based on product images and user reviews.

Mobile E-Commerce

Mobile Product Pages: Specifications Sheet

Mobile E-Commerce

Mobile Product Pages: Specifications Sheet

5 Guidelines, 30 Pages

This topic on the product specifications sheet consists of guidelines that outline the test findings on how users engage with spec sheets, and the few, but critical, concepts required for a well-performing spec sheet that is less prone to users misreading specifications.

Mobile E-Commerce

Mobile Product Pages: Auxiliary Content

Mobile E-Commerce

Mobile Product Pages: Auxiliary Content

3 Guidelines, 35 Pages

This topic looks at user behavior and design patterns for auxiliary product page content such as Q&A/FAQ features, product manuals, background information on niche content such as brand and ethics, expert-generated content, and social media tools.

Mobile E-Commerce

Mobile Product Pages: Cross-Sells & Cross-Navigation

Mobile E-Commerce

Mobile Product Pages: Cross-Sells & Cross-Navigation

11 Guidelines, 20 Pages

The vital role of cross-sells-sells and cross-navigation in users’ overall success at locating desired products, including cross-sell design, placement, and logic, and cross-navigation elements like breadcrumbs, recently viewed, parent category links, etc.

Mobile E-Commerce

Mobile Checkout: Shopping Cart

Mobile E-Commerce

Mobile Checkout: Shopping Cart

7 Guidelines, 40 Pages

The mobile shopping cart page, incl. mobile cart design, quantity and save features, estimating order total, displaying fees, etc.

Mobile E-Commerce

Mobile Checkout: Account Selection & Creation

Mobile E-Commerce

Mobile Checkout: Account Selection & Creation

7 Guidelines, 37 Pages

How to best optimize guest-checkout for mobile devices, incl. account sign-in and password fields, along with account createion. signing up for an account.

Mobile E-Commerce

Mobile Checkout: Gifting Flow & Features

Mobile E-Commerce

Mobile Checkout: Gifting Flow & Features

5 Guidelines, 24 Pages

How the checkout flow and fields need to change when users gift-mark items, where and how users should be able to gift-mark items, and how the actual gifting features needs to be presented to avoid issues.

Mobile E-Commerce

Mobile Checkout: User Info

Mobile E-Commerce

Mobile Checkout: User Info

13 Guidelines, 63 Pages

How to best handle the form fields for all personal user data on mobile, incl. privacy concerns, addresses, international addresses, phone fields, auto-detection techniques, etc.

Mobile E-Commerce

Mobile Checkout: Payment

Mobile E-Commerce

Mobile Checkout: Payment

14 Guidelines, 70 Pages

The payment methods interface, how to display 3rd party payment methods, the many nuances of creating high-performing credit card form field on mobile, and more.

Mobile E-Commerce

Mobile Checkout: Shipping & Store Pickup

Mobile E-Commerce

Mobile Checkout: Shipping & Store Pickup

9 Guidelines, 52 Pages

The shipping and store-pickup designs that perform the best on mobile, including displaying and describing shipping costs and speed, how to display store pickup, etc.

Mobile E-Commerce

Mobile Checkout: Order Review & Confirmation

Mobile E-Commerce

Mobile Checkout: Order Review & Confirmation

9 Guidelines, 58 Pages

Mobile order review steps and confirmation pages, incl. how users review their order info, how they can best edit it, along with what to include on order confirmations.

Mobile E-Commerce

Mobile Checkout: Layout and Features

Mobile E-Commerce

Mobile Checkout: Layout and Features

8 Guidelines, 20 Pages

All layouts and features that are used throughout the mobile checkout flow, including load indicators, primary buttons, the overall checkout design, etc.

Mobile E-Commerce

Mobile Forms: Form Fields

Mobile E-Commerce

Mobile Forms: Form Fields

12 Guidelines, 56 Pages

How mobile form field nuances can either aid or hinder mobile users’ checkout completion, in particular how form fields should be labeled, marked, and placed within mobile checkouts.

Mobile E-Commerce

Mobile Forms: Field Validation

Mobile E-Commerce

Mobile Forms: Field Validation

8 Guidelines, 46 Pages

How to ensure mobile users don’t get stuck when they run into a validation error, incl. writing helpful error messages, how to position error messages on mobile, how users correct info, how to design address validator alerts, etc.

Mobile E-Commerce

Mobile Forms: Input Optimization

Mobile E-Commerce

Mobile Forms: Input Optimization

12 Guidelines, 40 Pages

How sites can greatly optimize the mobile form-filling experience for users, through field simplificaiton, smart defaults and autodetections, incl. all touch keyboard optimizations.

Mobile E-Commerce

Mobile Site-Wide Features & Elements

Mobile E-Commerce

Mobile Site-Wide Features & Elements

19 Guidelines, 125 Pages

How to design site-wide mobile features that perform well with users, incl. ‘Install App’, ‘Save Product’, location requests, overlay dialogs, ‘live chat’, footer sections, etc.

12 × Industry-Specific Collections

Industry-Specific

Apparel

Industry-Specific

Apparel

101 Guidelines, 14 Case Studies

101 guidelines that our usability testing reveals to have both a high UX impact on sites selling Apparel products, while at the same time being ‘missed opportunities’ and often overlooked within this industry.

Industry-Specific

Mass Merchant

Industry-Specific

Mass Merchant

124 Guidelines, 17 Case Studies

124 guidelines that our usability testing reveals to have both a high UX impact on Mass Merchant sites, while at the same time being ‘missed opportunities’ and often overlooked within this industry.

Industry-Specific

Electronics & Office

Industry-Specific

Electronics & Office

122 Guidelines, 11 Case Studies

122 guidelines that our usability testing reveals to have both a high UX impact on sites selling Electronics & Office products, while at the same time being ‘missed opportunities’ and often overlooked within this industry.

Industry-Specific

Home & Hardware

Industry-Specific

Home & Hardware

83 Guidelines, 6 Case Studies

83 guidelines that our usability testing reveals to have both a great UX impact on sites selling Home & Hardware products, while at the same time being ‘missed opportunities’ and often overlooked within this industry.

Industry-Specific

Houseware & Furnishings

Industry-Specific

Houseware & Furnishings

74 Guidelines, 4 Case Studies

74 guidelines that our usability testing reveals to have both a high UX impact on sites selling Houseware & Furnishing products, while at the same time being ‘missed opportunities’ and often overlooked in the industry.

Industry-Specific

Health & Beauty

Industry-Specific

Health & Beauty

53 Guidelines, 2 Case Studies

53 guidelines that our usability testing reveals to have both a high UX impact on sites selling Health & Beauty products, while at the same time being ‘missed opportunities’ and often overlooked within this industry.

Industry-Specific

Sports, Toys, & Hobbies

Industry-Specific

Sports, Toys, & Hobbies

66 Guidelines, 6 Case Studies

66 guidelines that our usability testing reveals to have both a high UX impact on sites selling Sports, Toys, & Hobby products, while at the same time being ‘missed opportunities’ and often overlooked within this industry.

Industry-Specific

Business-to-Business

Industry-Specific

Business-to-Business

155 Guidelines

154 guidelines that our usability testing reveals to have both a high UX impact on sites selling Business-to-Business, while at the same time being ‘missed opportunities’ and often overlooked for B2B e-commerce sites.

Industry-Specific

Groceries

Industry-Specific

Groceries

178 Guidelines

167 guidelines that our usability testing reveals to have a high UX impact on online grocery sites.

Industry-Specific

Software & Digital Services

Industry-Specific

Software & Digital Services

98 Guidelines

97 guidelines that our usability testing reveals to have a high UX impact on software & digital service sites.

Industry-Specific

Product Configurators

Industry-Specific

Product Configurators

74 Guidelines

74 guidelines that our usability testing reveals to have a high UX impact on sites with product configurators and configuration flows.

Industry-Specific

Sites with Physical Stores

Industry-Specific

Sites with Physical Stores

37 Guidelines

37 guidelines that our usability testing reveals to have a high UX impact on sites that also have a physical store, and offers either store pickup, store locators, or in-store availability.

5 × Special Interest Collections

Special Interest

'Low Cost'

Special Interest

'Low Cost'

143 Guidelines

A collection of 139 verified “Low Cost” guidelines, which are relatively cheap to implement for the average site, making this 139 “quick wins”.

Special Interest

'Missed Opportunity'

Special Interest

'Missed Opportunity'

167 Guidelines

A collection of 167 “Missed Opportunity” guidelines. These 167 guidelines have a high UX impact on end users, but a high proportion of websites also get them wrong.

Special Interest

'Web Convention'

Special Interest

'Web Convention'

89 Guidelines

A collection of 89 “Web Convention” guidelines. These UI patterns are those users are by far most accustomed to — simply because these patterns are used at 80+% of the world’s largest online retailers.

Special Interest

'COVID-19' Related

Special Interest

'COVID-19' Related

58 Guidelines

From a UX perspective, the current COVID-19 crises set special requirements for e-commerce sites. This list covers 58 guidelines on how to best address general user concerns over product availability, shipping, order tracking, returns, etc.

Special Interest

'UX Basics'

Special Interest

'UX Basics'

183 Guidelines

A collection of 183 “UX Basics” guidelines. These 183 guidelines are those we consistently observe to have the highest UX impact on end users and are each often the sole cause for direct site abandonments.

“I can confirm that the list was fully implemented. Every time we put up a change we either A/B test or we watch it very closely to determine that it’s doing better and not the opposite. So I can confirm that these fixes have improved our checkout. Thanks for everything.”

Abraham Berkowitz
B&H Photo


The 3 Plans for Baymard Premium

Empower your e-commerce UX and organization with Baymard Premium research and tools. Depending on your organization, budget, and needs, there are 3 plans to choose from:

Personal

$60 / month $720 billed annually

Get Started

Number of Users 1

License Terms Individual

Research Catalog Yes, full access

Personal On-Boarding with Baymard Staff No

Personal UX Design Feedback and Q&A No

UX Certification of Your Team No

Pay by Credit card

Small

$80 / month $960 billed annually

Get Started

Number of Users 3

License Terms Company

Research Catalog Yes, full access

Personal On-Boarding with Baymard Staff Yes

Personal UX Design Feedback and Q&A Yes, 1 session

UX Certification of Your Team No

Pay by Credit card

Medium

$130 / month $1,560 billed annually

Get Started

Number of Users 10

License Terms Company

Research Catalog Yes, full access

Personal On-Boarding with Baymard Staff Yes

Personal UX Design Feedback and Q&A Yes, 3 sessions

UX Certification of Your Team Yes, 10 users

Pay by Credit card + Invoice

Large

$250 / month $3,000 billed annually

Get Started

Number of Users 30

License Terms Company + Enterprise

Research Catalog Yes, full access

Personal On-Boarding with Baymard Staff Yes

Personal UX Design Feedback and Q&A Yes, 6 sessions

UX Certification of Your Team Yes, 30 users

Pay by Credit card + Invoice

For freelancers and individuals we also have a ‘Personal’ plan at $720/year

Return to company and enterprise plans

Refund Policy: We stand by our research and offer you a full 14 days “no questions asked” refund. If you’re not satisfied, simply e-mail us at support@baymard.com for a full refund.

Return On Investment: You get this toolset and these 54,000+ hours of UX research at an annual cost that’s around the same as you’d pay for just 10–40 hours of consulting at a design or development agency. Our clients find they get a significant return on investment if they implement just a handful of the 750+ guidelines.

Currency: All listed prices are in USD. We also accept Euro for Invoice payments (available on the Medium and Large plans).


Our Clients

Baymard’s research is used by more than 3,000 brands, agencies, researchers, and UX designers, across 80+ countries, and includes 71% of all Fortune 500 e-commerce companies.

Deloitte Digital Logo

“Baymard's training provides the proper language and sound evidence to understand what it mean to create a truly usable interface in the ecommerce business.

Nike Inc. Logo

“Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.

Office Depot Logo

“Baymard has been a great resource in helping us improve the customer experience. We are continually applying these best practices to our sites.

Hallmark Logo

“These reports are fabulous. The content is exactly what our team has been looking for, and so much more! Extremely helpful, thank you!

S3 Stores Logo

“We implemented “E-Commerce Checkout Usability” guide for all our stores and saw doubling of checkout conversion rates. We will soon work on implementation of other usability guidelines. Thank you Christian and Jamie for your excellent work!

Clicktale Logo

“Some time ago we purchased the Ecommerce Homepage & Category report - the research and insights are extremely useful to us and help us a lot in our work!

Google Logo

“I just wanted to take a minute to thank you for the amazing work on this audit. You should know that this has been very well received internally and there's a lot of excitement around adopting the ideas you have shared.

Integer Logo

“My team loves Baymard Premium and it has become a valuable tool for us. We consult with a number of large brands and manage their eComm (both DTC and eRetail) and your data is amazing, it gives us all the testing data without having to run the tests ourselves. Our clients appreciate us having the depth of knowledge Baymard provides, we've used Baymard data multiple times to defend our recommendations and to inform our designs.

Author of 'Don't Make Me Think' Logo

“Damn. The reports that the @Baymard folks do cost money, but they're worth it.

Hyatt Logo

“I’m an avid user of your reports and recommendations. I have leveraged your articles and findings for my previous B2B work at Grainger, B2C work at Ulta, and now I’m at Hyatt. Thanks

Columbia Sportswear Logo

“This was indeed very helpful guidance and a very well-documented roadmap for us to fix, validate, organize, collectively understand and continually improve our ecommerce foundation.

B&H Photo & Electronics Corp. Logo

“I can confirm that the list was fully implemented. Every time we put up a change we either A/B test or we watch it very closely to determine that it's doing better and not the opposite. So I can confirm that these fixes have improved our checkout. Thanks for everything.

Belk Logo

“I can not tell you how much help your benchmark studies have been for our company, e-commerce and UX teams. We have used and continue to use these reports for baseline benchmarks as we build test protocols or eye tracking scripts etc. in lab.

Lenovo Logo

“Excellent tool – looking forward to using it with our other sites and prototypes as they’re developed.

Kohl’s Logo

“I really like the work Baymard Institute does around usability. Their articles often get my Ecom gears turning.

Shopify Logo

“We've received some awesome feedback from our Merchant Success team as well as our merchants about all of the UX Audits we've had thus far with Baymard. Thank you so much to you and your team for all of your hard work. The pilot with Baymard has been going fantastic and I'm really excited with all that we're learning! You have an amazing platform, team and super helpful data base for us to work with.

@johnsonstevec

“This #ecommerce checkout guide is worth every penny. Highly recommended. #cro http://t.co/FPVAYDr1

T-Mobile / Deutsche Telekom AG Logo

“Thank you very much for the 7 usability audits of our country-specific sites. The audits have provided us with specific and actionable advice, allowed us to prioritize development resources , and enabled us to compare UX performance between the 7 different country-specific sites, and against State of the Art implementations. The audit itself is done really professionally and the recommendations contain actionable and insightful information.

Etsy Logo

“Thank you. This was an excellent piece of work: professional, thorough, and actionable for the team. We're very happy with the work Baymard has done for us so far, and I hope we'll have the chance to work together again on future projects.

@dtelepathy

“Great UX report on shopping cart checkout forms/process we have used in a few audits recently. http://t.co/vkpeYOAS

ClickBank Logo

“It is immensely valuable having a thorough, independent study to help validate my work and in particular, help facilitate buy-off from stakeholders. Baymard has quickly become one of my most trusted resources for the UX/UI field.

“I am just thrilled by this study, it's helped me in the construction of my online store checkout. All points in this study make incredible sense, and I cannot help but incorporate all of these suggestions. Incredible.

Jarden Consumer Solutions Logo

“Thanks for everything. The audit was extremely useful, I think we have gained valuable insight.

Keurig Green Mountain Logo

“I have found the M-Commerce and E-Commerce reports very useful, thank you!

Nutrisystem Logo

“The recommendations in our Checkout Usability Audit were awesome - well prioritized, actionable and helped us focus on what to optimize. This audit, along with the e-Commerce Usability Reports & Benchmark Databases, are my go-to resources for thorough, insightful information. Thank you!

Epicenter Consulting Logo

“Given the tricky science of conversion rate optimization, it is great to know that you are dealing with professionals whose advice is based on solid research. It was a pleasure collaborating with the Baymard team.

Smashing Magazine Logo

“This is very, very useful! Let me check what we can do to improve the usability in the Smashing Shop.

StickerMule.com Logo

“Wow, this is great! Just reviewed it with the team. It's a huge help and we're excited to fix these issues.

Hallmark Cards, Inc. Logo

“The walkthrough today was great. The report was very, very well done and loaded with great opportunities for us to improve our business. I wanted to again express my appreciation for working with us on such a condensed time frame last month. You and your team have been amazing partners to us and we very much appreciate the work, expertise and partnership.

Carnival Cruise Lines Logo

“We like what we are reviewing from the audit - great analysis and feedback.

n11.com Logo

“We have worked with a number of third party companies before on various projects/audits, and I can certainly say that working with Baymard was not only a pleasure; but you delivered on time; to the level of depth we wanted; addressing important issues; and answering all our questions; and you did all this for a great price. A big THANK YOU on behalf of N11.

Elastic Path Logo

“Baymard’s real-user research is invaluable for ecommerce marketers. It leaves no stone unturned, and with the guideline checklists provided, you’ll be well equipped to optimize your mobile presence.

Harley-Davidson Logo

“We found the audits extremely helpful and validated a number of changes we have been wanting to make or are in the process of making, so thank again for all the great insights.

Room & Board Logo

“The Baymard reports have proven to be an invaluable resource for us. Comprehensive, pragmatic and actionable. We have redesigned our checkout process and made changes to our category pages based on usability guidelines in the reports.

@digital_darts

“The Baymard Institute have some seriously good reports on ecommerce usability, design, and best practices: http://t.co/cuxO3VwiVe

IATV Logo

“Worth every dollar. It’s well done, good looking and simply very useful.

iProspect Logo

“I love the information that you guys provide and have bought a couple of reports. Love them.

Purch Logo

“Really good rundown on all these thing. I definitely think we got a lot of value out of it, and we’re excited to get it all in and do some A/B testing on this.

RepairClinic.com Logo

“We implemented the majority of your checkout recommendations and a/b tested most of them, in every instance your recommendation provided the catalyst for us to make an improvement. Your approach and methodology has proven itself to be valuable. Now, when a new report comes out from your office we just buy it right away.

Branding Brand Logo

“Baymard's UX training week was invaluable. Christian presented the company's vast research in an organized and digestible format that encouraged actionable takeaways. I can't wait to share these learnings with my colleagues!

eNe Solucoes Logo

“You guys help us, our clients (and our clients' users), in delivering a better user experience through your research. I really appreciate it.

“I wanted to write you a note to tell you how much I've gotten out of the Usability Benchmark I bought this Summer. We often get asked to for help with checkout usability and I often refer people your way. Keep up the great work!

Solutionists Logo

“This is without a doubt the most important eCommerce training I’ve ever done. Knowing the right approach for converting the average user puts us massively ahead of the competition.

@chauhongpham

“Love Baymard's Checkout Usability Report, http://t.co/zPb64Auk. A must read for E-Comm UX teams.

John Lewis Logo

“The Baymard team has been a delight to work with on the JohnLewis digital platform audit for 2020. They responded to the brief very well, have been very accessible for ongoing clarification and queries and Rebecca was excellent in the recent team share, articulately presenting findings in an engaging walk through with the wider team which will really support driving engagement and a robust response. Many thanks for all the effort and focus folks.

@DesignUXUI

“If you are a User Experience Designer and have not read this report on check out form usability, than you should http://t.co/tdw0CKjY #UX

Bell Canada Logo

“Thank you for the UX audit presentation, it was FANTASTIC. People here are quite pleased and amazed by the amount of work that was put into this.

Boxed Logo

“Here at Boxed we're a small team who are BIG fans of your research. Your services have been immensely helpful to us as a small UX/UI team, and we are so excited to have a new version of our own product page going into development later this month.

PriceSpy Logo

“I just wanted to reach out to you personally and commend you for hosting a terrific course. It’s quite seldom I find myself learning quite as much and gaining so many new perspectives in such a short period of time. So please keep up the good work and keep on inspiring other fellow UX practitioners!

@maxciccotosto

“designing a checkout experience? This is one of the coolest resource I've seen: http://t.co/CB1X2GTY

Anodyne Logo

“I'm very impressed! Not about our site's performance, quite the opposite, but about your work. Very detailed and packed with great and tangible advice. This was exactly what I dreamt about, but sometimes you just have to be careful dreaming.

Fast Growing Trees Logo

“We implemented this [1 of the 15 audit suggestions] and since then we’ve had a 20% increase in warranties added and a pretty healthy average order increase because of that. That was a great suggestion, it hit our bottom line immediately.

Retail Express Logo

“I often refer to myself as 'the worst type of user' because I have adapted to standard/bad UX practices when browsing eCommerce sites. I have found Baymard Institute is an incredible resource for getting some insight into user behaviour for making websites foolproof.

@aquazie

“after benchmarking checkouts for a couple of hours last week... this resource is magical http://t.co/ISKOfyGE

Dekode Logo

“Truly a great learning experience about almost every aspect of eCommerce and the steps you need to take to improve the shopping experience for your users. Everyone working with eCommerce should attend this course. Absolutely worth the investment!

“I really enjoy what you guys do. I bought your guide over a year ago to help a large website I consult to improve their checkout.

Author of 'Feed A Starving Crowd' Logo

“We implemented these guidelines on a client's website and our e-commerce conversion rate increased 18.7% across the board. Most importantly out mobile conversions increased from 0.89% to 1.9% – we doubled our mobile revenue.

Kingfisher PLC Logo

“The Baymard E-commerce Usability reports have proven to be a valuable resource for UX teams within our organisation both at group and operating company level. The reports contain precise, actionable insights and recommendations which are backed up by extensive research and data. The severity and frequency ratings have helped our development teams to prioritise which areas to improve first. The most recent improvements we’ve recommended from the Ecommerce Search report have been extremely well received by senior stakeholders and have already been fed into the backlog.

“I wanted to pass on some praise to the Baymard team. I’m doing some desk research at the moment into best practices for navigation, search and filtering, and I’ve been using a lot of Baymard reports. Even though we’re not in the e-comm business, the insights you provide have been invaluable and inspirational to my project. It’s really really great work. I’ve previously grazed the content before out of interest, but now that I’m actually putting it into practice, I’m really feeling the value of this work. Thanks for making it available so that the whole community can benefit.

WCR Window Cleaning Resource Logo

“I just wanted to let you know that I think your site is the best thousand bucks I've ever spent. I wish I found you years ago.

Avast Logo

“We have recently tested some of your recommendations for the Avast checkout and got some great wins!